By using the services offered on www.rgcards.com the user agrees to the terms mentioned herewith :
- The user should carefully read the description of gifts, shipping declaration and destination information before placing the order.
- www.rgcards.com is a service which acts as a facilitator for users, who want to send gifts to India, and vendors who sell them. We do not take any responsibility for any losses, expenses, quality of products or services, damages and / or taxes / incurred by Users / Vendors in the use of our facility. The price you pay includes the vendor cost inclusive of all taxes and www.rgcards.com’s service charge.
- www.rgcards.com reserves the right to change the price of any gift, without prior notice.
- Any Defects found in the gifts should be reported by the recipient or the sender within 24 hours of the gift received. In an event of failure to do so, the gifts shall be considered as used and any request to replace the same will be rejected.
- In case of exchange / return of Gifts, all the cost of courier and other charges would be borne by the recipient of the Gift.
- During occasions, the orders are processed by the FIFO principle. Thus, if your order is received late (closer to the occasion date), your order might be delivered on the next working day or later. We do not take any responsibility for such late deliveries.
- If the selected courier does not have the service for the destination, an alternative courier will be selected which serves the destination.
- Local government charges like octroi if applicable will be paid by the recipient and will be reimbursed by the company in form of a discount.
- Requests for cancellation of orders will not be entertained.
- Refund and Cancellation Policy :
- www.rgcards.com reserves the right to cancel any order without providing any reason. This will be regardless of whether the payment has been confirmed / received. Payment for the cancelled orders will be refunded and the user will be informed.
- For orders in which problem arises owing to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the user.
- The user agrees to give the correct information which is true and authentic. www.rgcards.com reserves the right to confirm the information provided by the user. www.rgcards.com also reserves the right to disallow any user to use this website and may reject / cancel the registration without providing any reason whatsoever.
- www.rgcards.com will not be held liable for any credit card fraud that occurs on its website. Users have to use only their card when they make their payments. The liability of using a fraudulent credit card lies on the user and the responsibility to establish otherwise shall exclusively be the users’.
- www.rgcards.com will not be responsible for any delay / non-delivery of the order by the vendors or because of flood, fire, wars, act of God or for any reason that are beyond our control. For such orders a complete refund will be provided.
- The user confirms that he / she is at least 18 (eighteen) years of age or has a consent of a parent or a legal guardian.
- Complaints received after 15 days of Order Date / Shipment Date, whichever is later will not be entertained. Refund requests should be made within 1 day of the shipment / delivery date.
- Floral arrangements shown are indicative only. The accessories shown are not a part of the product unless categorically mentioned. The actual arrangement will vary due to variability of flowers across different destinations.
- In an event the ordered flowers / sweets / chocolates are not available in the selected city / town; they will be replaced with available flowers / sweets / chocolates of equal or higher value.
- Advance time notice for delivering of hand delivered gifts vary from 4 hours to three business days, depending on the accessibility of the city / town / village. For all metropolitan cities we deliver on the same day. For other major cities, it varies from 12 hours to two business days. For interior towns and villages, three business days notice is required.
- Please contact service [at] rgcards [dot] com for further clarification on any issues related / non-related to the terms and conditions.
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